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Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at spriggandsproutart@gmail.com. If your return is accepted, you'll be responsible to ship the item back.
You can always contact us for any return question at sriggandsproutart@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items, gift cards, or downloadable files.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Policy
At Sprigg and Sprout, we take great price in the artwork we create and ship the products with respect for the product and the environment.
Please allow 3-5 business days for handling as we are a one woman team. Shipping typically takes between 3-7 business days, but during holiday season, it could be between 5-10 business days for shipping. Shipping times are up to the carrier, though. If a package is late or delayed, I sincerely apologize on behalf of the shipping carrier. If you package is lost in transit, please contact me via spriggandsproutart@gmail.com within 48 hours in order to have a replacement shipped out at no additional cost to you.
If you receive a damaged item, please contact me at support@dimitramilan.com and I'll be happy to replace your item. NOTE: you must send a picture of the damaged item within 48 hours to be eligible for a return.
At this time, we are only shipping domestic to the US and hope to expand in the future.